Computer Services
Best for continuity and consistency we offer a contracted
To allow us to effectively manage a contracted service we will carry out an initial visit which will allow our technician to familiarise himself with your equipment. An itinerary will also be created listing each item covered. This will be available to the client and can be used for asset management and insurance purposes. We run locations including Crawley,
Guildford, Petworth and many other locations
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Emergency Response
Always available to help. Either in person or remotely. Backup, data recovery, emails.
Under a contract we are always available to resolve your problem quickly. We will either access a machine remotely or depending on the severity of the problem visit your home or premises. We aim to respond within 2 hours but our customers are happy to report that support normally arrives very quickly.
Software Support
Experience of business software. Antivirus and healthchecks
All too often we hear clients say ‘it was such a small issue I didn’t want to bother you’ or ‘I was saving up the problems to make it worthwhile’. Once subscribed to our contracted service these comments will be a thing of the past as a problem fix is just a phone call away. Your problem can then be resolved quickly and efficiently allowing you
to continue unimpeded with your work. We will either access a machine remotely or depending on the severity of the problem visit your home or premises. We aim to respond within 2 hours but our customers are happy to report that support normally arrives very quickly.
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Consultancy
Hardware, software, training and general business support
Here at PC Assistance we aim to put 24 years of IT experience to good use. Whether your requirement is for hardware, software or general IT business expertise we are here to help.
After initial consultation an experienced technician will compose a proposal outlining the customers’ requirements, the recommended
solution and all associated costs. As we specialise in helping small to medium sized businesses these proposals normally comprise of a simple solution that can be managed on day to day basis in house. More complex solutions will obviously be more time consuming and costly but PC Assistance will comfortably manage all expectations and provide feedback to the customer outlining risks and any affected timescales.
Once the project is signed off a detailed project plan will be available for the customer detailing exact timings and dependencies for the smooth implementation of the project.
All details are taken care off such as procurement, delivery, pre-installation checks and implementation. Once installation is complete then sign-off is sought from the customer to ensure their full satisfaction. Should there be any issues these will be dealt with quickly and effectively.
All equipment and work is covered by a one year guarantee and we will always be on hand to provide dedicated support to customers who have used our services.
We pride ourselves on our portfolio of satisfied customers and can provide testimonials if required. If your problem requires training to resolve then this can also be carried out remotely and our technician will easily guide you through the fix remotely on your computer screen.
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